1. What kind of information do we collect from you
1.1. Name and surname, to identify you as a party to the contract and to fulfill your order directly.
1.2. E-mail address, to confirm your order and to contact you regarding questions related to the fulfillment of the order.
1.3. Phone number, in order to contact you more quickly if necessary, for example, regarding delivery or receipt of the order at the chosen location, as well as in cases when delivery to a parcel locker is used.
1.4. Address, to deliver the purchased goods to you if the order is made with delivery, without the use of a parcel locker.
1.5. Transaction data (purchased goods, price, payment information).
If the above-mentioned information is not provided, we cannot process and fulfill your order.
At your choice, we may process your data (e-mail address) to inform you about news related to our updates and special offers. Your refusal to receive news does not affect the fulfillment of your order.

2. Data retention period
2.1. Your data is stored for as long as necessary to fully fulfill our obligations to you, as well as while at least one of the criteria listed below applies:
2.1.1. Your data is needed for the purposes for which it was received (point 1);
2.1.2. As long as, in accordance with regulatory enactments, the Online Store and/or you can exercise your legitimate interests, such as submitting objections;
2.1.3. As long as there is a legal obligation to retain data, such as in accordance with the Accounting Law;
2.1.4. As long as your consent for the relevant personal data processing is valid, if there is no other legal basis for personal data processing.
When the circumstances mentioned in point 2 expire, the storage period of your personal data also ends and all relevant personal data is irreversibly deleted.

3. Data transfer
3.1. Taking into account the services you require and to fulfill our obligations to you, we may transfer your data for the provision of delivery (to courier service providers), as well as to accountants who process the necessary data on behalf of the online store. Payment processing is provided by the Every-pay payment platform, therefore the personal data necessary for payment execution is transferred to AS Swedbank.
We may disclose your data in cases required by law, including but not limited to:
3.1.1. To law enforcement authorities or other state or municipal institutions in cases specified by law upon their request;
3.1.2. To law enforcement authorities to defend our legal interests, by submitting claims or defending our legal interests in claims submitted against us;
3.1.3. To a sworn law office that provides us with legal assistance in cases of defending our legal interests.
3.2. When processing and storing your data, the online store implements organizational and technical measures to ensure the protection of your data against accidental or unlawful destruction, alteration, disclosure, and any other unlawful processing.

4. Right to access, rectify, and delete data
4.1. In accordance with the General Data Protection Regulation and the laws of the Republic of Latvia, you have the right to:
4.1.1. Request information about yourself that is in our possession, its origin, the method of processing, and the legal basis;
4.1.2. Request that we correct and supplement the data we hold about you, which may be inaccurate or have changed since you provided it to us;
4.1.3. Withdraw your previously given consent for the processing of personal data;
4.1.4. Restrict the processing of your data – the right to request that we temporarily completely stop processing all your personal data;
4.1.5. You also have the right to request the deletion of your data, however, this does not apply in cases where the law requires us to retain specific data, as well as when it is necessary to establish, exercise, or defend legal claims.

5. Objections to data usage
You may request that in cases specified by the Regulation, we restrict the ways in which we use your data or object to certain types of processing. You have the right to withdraw your consent to the processing of personal data based on consent at any time. You can withdraw your consent to receive online store news. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

6. Cookies used on the website
This website uses cookies such as Google Analytics and Facebook cookies. This is done to obtain visit statistics, evaluate advertising effectiveness, and display targeted advertising. If you do not want cookies to be stored, you can use private browsing mode. To opt out of targeted advertising, you can use the free tool Your Online Choices or YourAdChoices.

7. Submission of applications, requests, objections, complaints
7.1. Applications, requests, objections or questions regarding the use of your personal data can be sent to us at the legal address Mežsarga iela 46, Medemciems, Olaines novads, Olaines pagasts, LV-2127 or by email to [email protected]. We will review them and inform you within a month about the actions taken as a result of your submission or about the objective need to extend the deadline.
7.2. To submit a complaint about our actions in data processing, you can contact us by requesting a review of the case by sending (in writing) to the legal address Mežsarga iela 46, Medemciems, Olaines novads, Olaines pagasts, LV-2127 or by using the email [email protected].
7.3. If you are not satisfied with our response or if you believe that we are processing personal data contrary to legal requirements, you can submit a complaint to the supervisory authority – the Data State Inspectorate. More detailed information can be found on the website www.dvi.gov.lv.

8. Final provisions
8.1. The online store has the right to make changes or additions to the Privacy Policy at any time and without prior notice. Amendments enter into force after their publication on the website www.impazzendo.lv

The seller ensures delivery of goods within 5 days after payment for the goods has been received, sending the goods in the delivery method chosen by the Client. An exception is live or LIVE sales from warehouses in Italy. The dispatch of these goods takes place after the goods have been received in Latvia, and the buyer and seller agree on this during the live broadcast.

Right of Withdrawal
The Client has the right to refuse the goods within 14 calendar days from the moment of receipt of the Goods, by sending a withdrawal letter to the Seller. The Seller sends the withdrawal letter form to the Client by e-mail upon the Client's request, or the Client can download it from the website.

The Client is obliged to return the goods to the Seller within 7 days after sending the withdrawal letter. All expenses related to sending the goods back to the Seller are covered by the Client.

The Client cannot exercise the right of withdrawal if:

the ordered goods are visibly used or damaged;
The Client has removed the attached product labels from the goods;
the original packaging of the goods is damaged or lost.
Section 12, Paragraph 6 of the Consumer Rights Protection Law of the Republic of Latvia stipulates that "the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal." The Seller reserves the right to refuse the Client the right of withdrawal or to withhold a compensation fee if the goods are damaged, have been treated carelessly during use, or if the instructions have not been followed, if the original packaging of the goods is lost, or if its packaging is significantly damaged.

Data processing
By entering the necessary information when placing an order, the Client confirms that they have read and agree that the data provided will be used so that the Seller can accept the Client's order and deliver the goods in accordance with the requirements of regulatory acts. By entering information, the Client agrees that notifications related to the processing of the Client's order will be sent to the specified e-mail.

The Client can find detailed information about the processing of personal data in the online store section "Privacy Policy".